Privacy Policy

Last modified: September 8, 2014

  • INTRODUCTION

    Hawaii Gas ("Company" or "We") respect your privacy and are committed to protecting it through our compliance with this policy.

    This policy (together with our terms of use and any other documents referred to in it) describes the personal information that we collect from you, or that you provide on this website www.hawaiigas.com (our "Website") and how that information may be used or disclosed by us.

    This policy does not apply to information we collect through any other means, or to information collected on any third-party site that may link to or be accessible from the Website.

    Please read the following carefully to understand our policies and practices regarding your personal information and how we will treat it. By using or accessing our Website, you agree to this privacy policy. This policy may change from time to time and your continued use of the Website is deemed to be acceptance of such changes, so please check the policy periodically for updates.

  • CHILDREN UNDER THE AGE OF 13

    Our Website is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, please do not register on the Website, make any purchases through the Website or send any information about yourself to us, including your name, address, telephone number or e-mail address. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information. If you believe that we might have any information from or about a child under 13, please contact us at the address under Contact Information located at the end of this Policy.

  • INFORMATION WE COLLECT ABOUT YOU

    We collect several types of information from and about users of our Website, including:

    • Information you provide to us.
    • Information we collect as you navigate through the site, including usage details, IP addresses, and cookies.
  • INFORMATION YOU PROVIDE TO US

    We may collect and use the following information that you provide to us:

    • Information that you provide by filling in forms on our Website. This includes information provided at the time of creating an online account or requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our Website.
    • Records and copies of your correspondence (including e-mail addresses), if you contact us.
    • Your responses to surveys that we might ask you to complete for research purposes, although you do not have to respond to them.
  • USAGE DETAILS, IP ADDRESSES AND COOKIES

    • Usage Details and IP Addresses. As you navigate through the Website, we may also collect details of your visits to our Website, including, but not limited to, traffic data, location data, logs and other communication data and the resources that you access, as well as information about your computer and internet connection, including your IP address, operating system and browser type, for system administration.
    • Cookies. For the same reason, we may obtain information about your general internet usage by using cookies. A cookie is a small file stored on the hard drive of your computer. Use of cookies help us to improve our Website and to deliver a better and more personalized service by enabling us to:
      • Estimate our audience size and usage patterns.
      • Store information about your preferences, allowing us to customize our Website according to your individual interests.
      • Speed up your searches.
      • Recognize you when you return to our Website.

    You may refuse to accept cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.

    We do not collect personally identifiable information automatically, but we may tie this information to your previously submitted personally identifiable information.

  • USES MADE OF THE INFORMATION

    We use information that we collect about you or that you provide to us, including any personal information, in the following ways:

    • To present our Website and its contents in a suitable and effective manner for you and for your computer.
    • To provide you with information, products or services that you request from us.
    • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
    • To notify you about changes to our service.
  • DISCLOSURE OF YOUR INFORMATION

    We may disclose personal information that you provide via this Website to the following third parties:

    • In the event of merger, acquisition, or any form of sale of some or all of Hawaii Gas' assets, in which case personal information held by Hawaii Gas about its customers will be among the assets transferred to the buying entity.

    We may also disclose your personal information to third parties to:

    • Comply with any court order or other legal obligation.
    • Enforce or apply our terms of use and other agreements.
    • Protect the rights, property, or safety of Hawaii Gas, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
  • CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION

    We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

    • Cookies. If you do not wish us to collect cookies, you may set your browser to refuse cookies, or to alert you when cookies are being sent. If you do so, please note that some parts of this site may then be inaccessible or not function properly.

    You should review this privacy policy carefully, because if you do not agree with our practices, your ultimate choice is not to use the Website. Remember, by using any part of the Website, you accept and agree to our privacy practices. If we update this privacy policy, your continued use of the Website (following the posting of the revised privacy policy) means that you accept and agree to the terms of the revised privacy policy.

  • ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

    You may write us at contact us at the address under Contact Information, located at the end of this Policy, to request access to, correct or delete any personal information that you have provided to us.

  • DATA SECURITY

    We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us is stored on our secure servers behind firewalls.

    RDP/FTP access to the server hosting the site is locked down by IP address and is only accessible to originating IP addresses that are permitted.

    RDP/FTP access to server user credentials comply with strong password best practice guidelines:

    • At least seven characters long
    • Contains at least one uppercase letter
    • Contains at least one lowercase letter
    • Contains at least one number
    • Contains at least one special symbol

    CMS user credentials comply with strong password best practices as detailed above.
    All publicly accessible forms on the site that accept user input are protected from SQL injection and cross-site scripting attempts.

    The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

    Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk.

  • CHANGES TO OUR PRIVACY POLICY

    Hawaii Gas reserves the right, at any time, without prior notice, to add, delete, modify, or otherwise change this Privacy Policy.  The revised Privacy Policy will be posted on this Site and will be effective immediately upon posting.

  • CONTACT INFORMATION

    To ask questions or comment about this privacy policy and our privacy practices, contact us by mail at:

    The Gas Company, LLC dba Hawaii Gas
    C/o Information Services
    P.O. Box 3000
    Honolulu, HI 96802-3000