Under the direction of Hawaii County Civil Defense, Hawaii Gas crews are unable to enter the evacuation zones. This is due to the danger posed by unsafe levels of
Here are answers to some of the questions you may have (if you have questions that are not answered below, feel free to reach out to our Big Island customer service personnel at 935-0021).
A: We are not advising anyone to shut off their
A: Unfortunately, due to environmental conditions we would not be able to enter a threatened area and remove a tank.
A: Generally, the danger of explosion is not high, as our propane tanks are made of steel plating, and are designed to withstand intense heat. As lava approaches or reaches the tank, the heat from the lava will increase the temperature and pressure of the gas inside the steel tank. Each tank has a safety relief valve designed to open to relieve tank
A: We are very cognizant of the devastation this event is wreaking on residents’ lives, and deeply sympathize. Please call us at 935-0021 and we will work with you on issues related to your account.
It is unlikely that an earthquake or similar type of event will cause your tank to rupture. However, it is possible that falling branches or debris could damage the piping or associated equipment, which may cause a gas leak. If you detect a propane odor, leave the area immediately.
Please visit the “Safety” section of the Hawaii Gas website at www.hawaiigas.com/safety.
As of May 3, 2018, the County of Hawaii has declared that a state of emergency exists for Hawaii Island due to volcanic activity and earthquakes associated with Kilauea Volcano. Since conditions change daily, the most important advice is to keep abreast of current conditions and hazards. Here are some links to help you stay informed: