Providing safe and reliable gas and professional customer service response 24 hours a day, seven days a week is just a part of our commitment to safety. Meter readers, service technicians, and delivery personnel are just a few of TGC’s employees who regularly visit your neighborhood. Help us help you keep your property and our employees safe by adhering to these safety procedures:

• Whenever possible, tanks, cylinders and meters should be installed close to the front of the property to facilitate safe access.
• Notate on your calendar the date and time of our meter reading, scheduled gas delivery, or service appointment then be sure your dog is secured before our employees arrive at your property. Even friendly dogs can get aggressive when it comes to protecting their owners and property in the midst of strangers such as our employees. A tied, leashed, or chained dog does not assure that our employee is working in a safe environment and may result in your service call or gas delivery being rescheduled, or your meter reading being estimated.We prefer that the dog be placed in a secured kennel or a fenced/confined area in a room or location of the premises where our employee is not working.
• If anything changes on your property that might cause a safety hazard to our employees, such as acquiring a new animal or construction to the home, please contact us so that we can record it in our files.
• If you are planning construction or renovation to your residence or business, please contact us in advance to make sure that your plans will not interfere with our ability to provide you with continuous and safe service.