Coronavirus (COVID-19) Updates

Coronavirus (COVID-19) Updates

Hawai‘i Gas wants you to know what we’re doing to protect the health and safety of our customers, staff and the extended Hawai‘i Gas ‘ohana. We’ve been on the front lines of Hawai‘i’s natural disasters for more than a hundred years and we know you depend on us for your gas energy needs. Much of the same preparedness we’ve relied on in times of natural disaster guides us now.

We are actively monitoring the situation regarding COVID-19 and we are committed to keeping you informed through our website, social media, and other communications. This page will be updated as the situation changes.

  • Our staff are operating with an abundance of aloha to serve you. Please help us by practicing social distancing and avoiding unnecessary close contact such as handshakes or lengthy conversations so that we can continue to serve you.
  • Hawai‘i Gas offices are closed to protect our customers and staff. The following alternative payment options are recommended:
    • Call your local office to make your payment over the phone. Click here for phone numbers and mailing addresses.
    • A drop box is located at each of our offices for checks only. No cash.
    • Online payment option available via website via Speedpay®
    • Bring your gas bill stub to the Western Union® counter to your local market to make a payment
  • If you need gas deliveries, simply let us know as you always do, and we’ll be there.
  • We’ve equipped all our offices and vehicles with necessary sanitary tools like hand sanitizer and disinfectant wipes, and we have taken all the protective measures recommended by public health officials. All facilities have enacted heightened cleaning and sanitizing of shared spaces, including customer service counters and high-touch surfaces.
  • As directives from state and local officials requiring temporary closures, we will act as we do for any other natural disaster, making sure customers have adequate supply of gas. For those with propane tanks, that means topping them off. Those on the utility line will have a steady supply.
  • If you encounter a gas emergency, call us as you would normally do, and a crew will be dispatched immediately. Click here for 24-hour emergency phone numbers on all islands.

Live Updates

March 26, 2020Hawaii Gas Committed to Hawaii During This Time of Need: With an abundance of aloha, Hawaii Gas serves our community during this time of need. (Learn More)

March 25, 2020Check Out Food-A-Go-Go to find the latest information on restaurants statewide offering takeout, delivery and/or curbside pickup. It’s a free service offering lots of different options from fine dining to family restaurants to takeout operations. (Learn More)

March 18, 2020 — Press Release: Hawaii Gas maintains customer access to gas energy: Customers impacted by COVID-19 encouraged to discuss payment plan options. (Read More)

More Resources

COVID-19 Resources

Our island communities know how to pull together to withstand these situations, and we are confident that we will get through this as well. Our thoughts are with those currently impacted by COVID-19 and we are grateful to our state’s health care community for the work they have been doing.

Community Resources

Statewide

    • Aloha United Way 211 - free & confidential hotline to guide to a comprehensive statewide list of support and resources (food, shelter, child/parent care, and much more). A Open M-F from 7am - 5pm. Call 211 or 1-877-275-656-9 or visit auw211.org

    • HI Department of Education - free grab and go meals for keiki; updated statewide list of options click here.

    • Hawaii Resiliency Fund - The purpose of the Hoʻāla Assistance Pro-gram is to provide one-time emergency financial assistance (up to $1000 per household) to Hawaiʻi residents facing hardship due to the COVID-19 pandemic. hrf@hawaiiancouncil.org or 808-596-8155 or click here.

    • Keep Hawaii Cooking - split the bill while supporting local restaurant; details can be found here at keephawaiicooking.com

    • Low Income Home Energy Assistance (LIHEAP) - may help with one-time payment towards utility bill. Click here for more details.

        • Hawaii Island: call HCEOC 961-2681 ext 108

        • Kauai: call KEO 245-4077

        • Maui: call MEO 249-2970 (Maui), 243-4342 (Hana), 553-3219 (Molokai), 565-6665 (Lanai)

        • Oahu: call HCAP 488-6834 (Central), 847-0804 (Kalihi-Palama), 732-7755 (Leahi), 696-4261 (Leeward), 239-5754 (Windward)

    • Small Business Administration – Providing disaster assistance loans to small businesses impacted by Coronavirus Press Release Handout.

Hawaii Island

    • Activate Hawaii Aid emergency assistance related and network of resilience hubs across Hawaii Island, including food, shelter, etc. Volunteer opportunities available as well.

    • Hawaii Food Basket - food pantry locations across the island.

Kauai

Maui

Oahu

    • Kama'aina Kids essential support childcare options on Oahu
    • YMCA essential worker child care options