Coronavirus (COVID-19) Updates

Our promise

Hawaii Gas is committed to bringing you reliable and affordable energy, for as long as it is safe for both you and our team. We’ve been on the front lines of Hawai‘i’s natural disasters for more than a hundred years and we know you depend on us for your gas energy needs. Much of the same preparedness we’ve relied on in times of natural disaster guides us now.

We are actively monitoring the situation regarding COVID-19 and we are committed to keeping you informed through our website, social media, and other communications. This page will be updated as the situation changes.

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Our COVID-19 Response

Our staff is operating with an abundance of aloha to serve you. As directives from state and local officials requiring temporary closures have been implemented, we will act as we do for any other natural disaster, making sure customers have adequate supply of gas. For those with propane tanks, that means topping them off. Those on the utility line will have a steady supply.

When you see us, please help by practicing social distancing and avoiding unnecessary close contact such as handshakes or lengthy conversations so that we can continue to serve you.

Updates

Hawaii Gas offices are open on a limited basis, Monday through Friday from 10am - 2pm. Learn about alternative ways to Pay Your Bill. If you have questions or concerns about paying your gas bill, please contact your local office.

We’ve equipped all our offices and vehicles with necessary sanitary tools like hand sanitizer and disinfectant wipes, and we have taken all the preventive measures recommended by public health officials. All facilities have enacted heightened cleaning and sanitizing of shared spaces, including customer service counters and high-touch surfaces.

If you encounter a gas emergency, (i.e. smelling gas odor or hearing a leak), leave the area immediately, call 9-1-1 and then call us, and a crew will be dispatched immediately. Visit our Customer Service page for 24-hour emergency phone numbers on all islands.

Our island communities know how to pull together to withstand these situations, and we are confident that we will get through this as well. Our thoughts are with those currently impacted by COVID-19 and we are grateful to our state’s health care community for the work they have been doing.

News

July 31, 2020 PUC Order No. 37251 – Extending Suspension of Termination or Disconnection (Download)

June 6, 2020PUC Order No 37189 – Extending Suspension of Termination or Disconnection (Download)

May 28, 2020PUC Order No 37153 – Extending Suspension of Termination or Disconnection (Download)

May 4, 2020 PUC Order No. 37125 – Decision on Request for Suspension of Disconnections (Download)

April 27, 2020Hawaii Gas maintains gas service through extended stay-at-home order COVID-19 payment plan options extended through May 31 (Learn More)

April 24, 2020 — Hawaii Distillers Unite to Provide Hand Sanitizer For First Responders (Learn More)

April 9, 2020 — Press Release: Hawaii Gas Warns About Utility Bill Scam by Phone (Read More)

More News

Pay your Bill

Hawai‘i Gas encourages these alternative payment options, to continue to help protect our customers and staff:

  • Simply mail in your check payment using the provided return mail envelope and bill stub.
  • Pay by phone via Speedpay® 1-866-499-3941
  • A drop box is located at each of our offices for checks only. Cash is not accepted.
  • Online payment option available via website via Speedpay®
  • Bring your bill stub to the Western Union® counter in your local market

Effective May 4, 2020, Hawaii Gas has also suspended all late fee charges on customer accounts. We are in the process of making the appropriate adjustments on all accounts. This change will continue until further notice.

Gas Safety

Please call 811 before you dig! While you are following stay-at-home guidelines, it may seem like the perfect time to get some projects done. If you’re planning to dig or run heavy equipment it could damage gas lines, even for minor excavations. Call us so we can help ensure you avoid any issues.

Status of operations during COVID-19:

For residential customers, the work we do outside your home will continue without too many changes. We ask that you maintain 6-ft of social distancing at all times and you may notice our masks and other protective gear. However, Hawaii Gas has implemented restrictions and guidelines for any work that involves going inside your home or building (guidelines available here). Each situation will be evaluated by supervisors to make a determination of the safest option for you and our team.

For commercial customers, where interaction is limited and operations are minimal, our work will continue. We ask that social distancing of 6-ft is maintained at all times and you may see our teams using protective gear while on site.

If you encounter a gas emergency (i.e. smelling gas odor or hearing a leak), leave the area immediately, call 9-1-1 and then call us, and a crew will be dispatched immediately.

Emergency Numbers

Resources

The following information provides helpful resources on COVID-19. This list will be updated regularly.

Visit our index of local resources for Individuals and Businesses.

Community Resources

Frequently Asked Questions

Q: How can I pay my bill?
A: Pay your bill above.

Q: Are Hawaii Gas offices open?
A: Yes, on a limited basis from Monday through Friday 10am - 2pm.

Q: What can I do if I’m having a hard time paying my gas bill during the pandemic?
A: We can help connect you to helpful resources and payment options. Please call your local office.