Community Resources

Resources for Individuals

Broad-Range Assistance

  • Aloha United Way: If you need assistance call 211 for referrals to a broad range of programs, from assistance with basic needs like food and shelter, to childcare, legal services and utility payments.
  • Activate Hawaii Aid: From food access and kūpuna care to supporting keiki and our collective mental health; a pool of resources exists and is ready to be tapped. We’re taking stock of needs so that assistance can be deployed in a thoughtful, coordinated, and strategic way. You may email directly at aloha@activatehawaiiaid.org.
  • Goodwill Hawaii: If you recently have been displaced or furloughed from work due to the COVID-19 pandemic, Goodwill Hawaii can help you apply for immediate assistance like: Unemployment Benefits, Emergency Financial Aid and Health Insurance Coverage.

Child and Elderly Care

  • Kama’aina Kids: Provides essential childcare support. You can call (808) 262-4538.
  • YMCA: Essential worker childcare options on Oahu.

Food and Supplies

  • Hawaii Food Bank: Food assistance is available at pantries and feeding programs throughout Oahu and Kauai. Check the food bank's COVID-19 response page for a list of distribution sites that are currently open.
  • Hawaii Food Basket: You can call (808) 933-6030 for help obtaining food on Hawaii Island, or visit the program's website for an update on coronavirus response and information about which pantries may be open.
  • Kauai Independent Food Bank: Food assistance is available at pantries and feeding programs. If you are having any difficulties accessing information, please call the Kauai Independent Food Bank at 808-246-3809.
  • Maui Food Bank: This organization distributes food to pantries and feeding programs on Maui, Molokai and Lanai. If you're in need of food, call 211 for a referral to a participating program.
  • The Salvation Army Hawaiian & Pacific Islands Division: They are supporting vulnerable families struggling through financial hardship amid the COVID-19 Pandemic. Providing emergency food boxes, meals-to-go, and emotional and spiritual support at a variety of locations.
  • Supplemental Nutrition Assistance Program (SNAP): If your income falls below a certain level, you can qualify for food assistance from the federal government. In Hawaii, SNAP is administered by the Department of Human Services; visit the program's website for information on how to apply.

Financial Assistance

  • Helping Hands Hawaii: The Emergency Assistance Program provides individuals and families who are homeless or at-risk of being homeless with emergency financial assistance that is aimed toward preventing homelessness or aiding those that are in transition.
  • Low Income Home Energy Assistance Program (LIHEAP): The Low-Income Home Energy Assistance Program (LIHEAP) provides heating and/or cooling assistance to needy Hawai’i households by assisting with a one-time payment towards their utility bill (electric or gas).
    • Hawaii Island: call HCEOC 961-2681 ext 108
    • Kauai: call KEO 245-4077
    • Maui: call MEO 249-2970 (Maui), 243-4342 (Hana), 553-3219 (Molokai), 565-6665 (Lanai)
    • Oahu: call HCAP 488-6834 (Central), 847-0804 (Kalihi-Palama), 732-7755 (Leahi), 696-4261 (Leeward), 239-5754 (Windward)
  • Unemployment Insurance: If you've lost your job because of shutdowns, you can apply for unemployment insurance through the State of Hawaii Department of Labor and Industrial Relations. Officials have stated that response times may be delayed due to the high volume of claims. Check out this fact sheet, which answers frequently asked questions about unemployment insurance during the outbreak.

Information

  • Hawaii State Department of Health: This is a critical time for controlling the spread of COVID-19 in Hawaii. By staying home, limiting our exposure to others, and only going out for our most essential needs, we can save lives reduce hospitalizations that could overwhelm our healthcare system.

Utilities

  • Board of Water Supply: If you are unable to pay your bill in full, please pay whatever you can and notify them of your situation via email at collections@hbws.org. You may also call (808) 748-4000, option 4. A customer service representative will contact you by phone or email.
  • Hawaiian Electric Co.: HECO announced on March 17, 2020, that it would suspend disconnections for at least 30 days as relief for customers who are financially challenged by the pandemic. Customers who are having a hard time paying their bills are asked to contact customer service to discuss their options.
  • Hawaii Gas: The company announced that it will not be interrupting gas service through at least April 30, 2020, to provide relief to customers who are unable to pay their gas bill. Customers are asked to call the utility to discuss payment options. Updates and numbers can be found here.
  • Spectrum: Internet access has become a critical resource for getting information on the outbreak, as well as for people working from home and students doing online learning. Spectrum has said, beginning Monday, March 16, 2020, it will not terminate service, and will not charge late fees for at least 60 days from that date, to assist customers who are struggling financially.

Resources for Businesses

  • Banking and Financial Resources: The Department of Commerce and Consumer Affairs, Division of Financial Institutions encourages the public to contact their financial institutions and government agencies to discuss opportunities for financial assistance during the COVID-19 pandemic. More details and information about the program is available on the United States Treasury website here.
  • Economic Injury Disaster Loans and Emergency Grants: If you’re a small business owner currently experiencing a temporary loss of revenue because of COVID-19, you may be eligible to apply for an Economic Injury Disaster Loan advance of up to $10,000. According to the SBA, funds will be made available within three days of a successful application and will not have to be repaid. Find more information here.
  • Employee Retention Tax Credit: The Coronavirus Aid, Relief, and Economic Security (CARES) Act created a new employee retention tax credit for employers who are closed, partially closed, or experiencing significant revenue losses as a result of COVID-19.
  • Paycheck Protection Program: The Paycheck Protection Program (PPP) provides small businesses with zero-fee loans of up to $10 million to cover payroll and other operating expenses. Up to 8 weeks of payroll, mortgage interest, rent, and utility costs can be forgiven. Payments on principal and interest are deferred for one year.
  • Paid Leave Programs: The Families First Coronavirus Response Act created new temporary paid sick leave and paid Family and Medical Leave Act (FMLA) programs that are 100% reimbursable by the federal government. The effective date of both programs is April 1st and expires on December 31, 2020.
  • SBA Debt Relief Program: The Coronavirus Aid, Relief, and Economic Security (CARES) Act provides immediate relief to small businesses with SBA 7(a), 504, and microloans. For existing borrowers, SBA will cover all loan payments on these SBA loans, including principal, interest, and fees, for six months. This relief will also be available to new borrowers who take out loans within six months of the enactment of the CARES Act.