HONOLULU – With the extension of Hawaii’s statewide stay-at-home order through May 31, 2020, Hawaii Gas continues to maintain gas service for customers with social distancing to reduce the spread of the novel coronavirus, COVID-19.
Throughout the stay-at-home order, Hawaii Gas has reliably supplied nearly 70,000 customers statewide — including first responders, hospitals, restaurants, businesses, and residents — with gas energy for cooking, water heating, backup electricity generation and other essential needs. Hawaii Gas crews continue to service customers and make propane deliveries, and are maintaining social distancing protocols for the health and safety of our community.
Hawaii Gas offices statewide will remain closed through May 31, 2020.
Customers may pay their bill by mail; online or by phone via Speedpay®; or through the drop box at their local Hawaii Gas’ office (checks only). Customers may also pay their bill at the Western Union® counter at their local market.
More information about payment methods is available at hawaiigas.com.
Customers who are unable to pay their gas bill will not have their gas service interrupted at least through May 31, 2020.
- Be aware as phone scams are on the rise. If customers receive a call threatening to cancel or shut-off service, they should hang up and call Hawaii Gas directly.
- Customers who are experiencing financial difficulties are encouraged to call Hawaii Gas, Monday through Friday, 7:30 a.m. - 4:00 p.m., to discuss payment plan options. Phone numbers for each island are:
- Oahu: (808) 535-5933
- Maui: (808) 877-6557
- Hilo: (808) 935-0021
- Kona: (808) 329-2984
- Molokai: 1(800) 828-9359
- Lanai: 1(800) 828-9359
- Kauai: (808) 245-3301
Hawaii Gas COVID-19 updates are available on the company’s website: hawaiigas.com.