Rate Case Updates
On July 26, 2024, Hawaiʻi Gas filed an application with the Hawai‘i Public Utilities Commission (PUC) requesting adjustments to utility gas rates on all islands (Docket No. 2024-0158), the company’s first rate case application in seven years. We have a responsibility to deliver safe, reliable energy to our customers, and have been working hard to keep necessary rate increases to modest levels when compared to inflation over the same time period.
Effective July 2, 2025, new rates have gone into effect as approved by the PUC. These new rates only affect utility customers. Rate adjustments differ by island and customer rate class, depending on various factors, including cost of service and equity considerations. Non-utility tank and bottled gas customers are not affected by this action.
Find information about understanding your gas bill and charges here. Find current utility rates here.
These new rates support safety, reliability and energy resiliency initiatives, cover operational and maintenance costs that have gone up significantly over the past seven years, and support clean and renewable energy initiatives aligned with the state’s climate goals.
Bill pay resources
Hawaiʻi Gas understands the impact that this may have on customers and offers a variety of resources to those who anticipate challenges paying their energy bills, including payment plan arrangements and referral to and administrative filing with low-income assistance programs and agencies, as available.
We sincerely appreciate your business, and know it is a privilege to be your energy provider. For questions or further information, please contact your local Hawaiʻi Gas office at the phone number below.
Customer Service phone numbers by island:
Oʻahu (808) 535-5933
Kauaʻi (808) 245-3301
Big Island (808) 935-0021
Maui, Molokaʻi and Lānaʻi: (808) 877-6557
