Hawaiʻi Gas is committed to supporting Ordinance 22-17, also known as Better Buildings Benchmarking, that was signed into law by Mayor Blangiardi. This involves responding to requests from building owners on Oahu to provide aggregated whole-building energy consumption data so that they can, in turn, report on their utility usage to the City.
Better Buildings Benchmarking is the process of measuring a building's consumption of energy and water over time. Regular benchmarking allows building owners and tenants to understand their building's energy and water use and identify opportunities to cut waste and save money.
If you are a property owner or a manager, you must be an authorized party on the account to receive gas consumption data (please see below for a description of an authorized party or how to become an authorized party). If you are an authorized party, please fill out a request form by clicking the Submit Request button below. A Hawaiʻi Gas customer service representative will get back to you within 3-5 days.
What is an authorized party?
An authorized party is someone whom the account holder has permitted us to speak with regarding their account. Authorized parties can be anyone the account holder designates and would have the authority to request information regarding billing, schedule appointments or repairs, authorize other parties on the account, or close the account should services no longer be required.
Account holders must specifically designate authorized parties. We value our customers’ privacy and security and follow the Privacy Law for our customers’ protection. Even if you are the account holder’s spouse or the property owner, we cannot speak to you regarding the account without the account holder’s permission.
How can I authorize someone on my account?
Please submit a letter (preferably on letterhead) listing the people that you would like us to be able to speak to regarding your account. The letter must be signed by the owner, authorized agent, or officer of the business registered with the Department of Commerce and Consumer Affairs (“DCCA”). Please also include a contact phone number.
Who needs to comply?
Reporting for properties 100,000 sq. ft. and above start on June 30, 2023, and smaller properties will start reporting over the next two years. For more details about the program, go to the City's website.
How do I use Energy Star Portfolio Manager?
Resources for this free, online tool from the Environmental Protection Agency can be found at: energystar.gov/buildings/training
Resources are also offered from the City at: resilientoahu.org/benchmarking
How do I get started?
The City has made available a 5-Step How-To Guide for those seeking to get started. Also, the EPA has a series of recorded training webinars available for free.
Where can I get more information?
More details and information about requirements and compliance can be found on the City's website.
