Privacy Policy

Updated: January 10, 2023


The Gas Company, LLC dba Hawaii Gas (“Company”, “us” or “we”) respects your privacy and is committed to protecting it through our compliance with this policy.

This Privacy Policy (this “Policy”) (together with the Terms of Use and any documents therein or herein) describes the personal information that we collect from you or that you provide through the Company’s website and/or customer portal (collectively, the “Website”), how that information is collected, and how that information may be used or disclosed by us.

This Policy does not apply to information collected through any other means, including, without limitation, information collected on any third-party site or platform that may link to or be accessible from the Website.

Please read this Policy carefully before you start to use the Website. If you do not agree to this Policy, you are not permitted to use the Website and must exit the Website immediately.  By using or accessing the Website, you represent and warrant that you are of legal age to form a binding contract with the Company and you are deemed to have accepted and consented to this Policy and the Company’s collection, use and sharing of information as described herein.

For account owners in California, the Hawaii Gas California Privacy Policy can be found here.

How We Collect Information About You

We collect information about you when you visit or utilize the Website and/or customer portal.  We also collect personal information from your computer, smartphone or other mobile device through the use of cookies, as further described in this Policy.  Examples of how we collect your personal information include:

Information We Collect About You

The types of information that we collect about you may depend on how you interact with the Company and the Website, and may include:


We also collect information from you through the use of cookies. A cookie is a small file stored on the hard drive of your computer that contains information about your use of the Website and other information that you provide. We use cookies to help us to improve your experience with the Website and to deliver a better and more personalized service by enabling us to:

You may refuse to accept cookies by activating the appropriate setting on your browser, however, limiting cookies may affect the functionality of certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to the Website.

How We Use Your Information

The information that we collect from you may be used for many purposes, depending on how you interact with the Company and the Website, including:

How We Share Your Information

We may disclose your information to third parties for reasons including but not limited to those described below:

To the extent possible, the information disclosed will be aggregated and/or de-identified information (i.e., where your personally identifying information has been removed or redacted). The Company will not sell or share your information for advertising or marketing purposes.

Your Options To Limit The Use Of Your Information

We strive to provide you with choices regarding the personal information that you provide to us. We have created mechanisms to provide you with the following control over your information:

Children Under The Age Of 13

The Website is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Website. We do not knowingly collect or solicit personal information from children under 13. If you are under 13, please do not register on the Website, make any purchases through the Website or send any information about yourself to us, including your name, address, phone number or e-mail address. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information. If you believe that we might have any information from or about a child under 13, please contact us at the address under Contact Information located at the end of this Policy.

Data Security

To protect your personal information from accidental loss and unauthorized access, use, alteration and disclosure, we have implemented measures that are compliant with applicable laws and/or industry standards. Such measures may include, storing information on secure Company servers and behind firewalls, technical controls, data encryption, encrypted transmission protocols, web application and network firewalls, and the use of hardened servers.   Although we do our best to protect your personal information, the transmission of information via the internet is not completely secure and we cannot guarantee the security of your personal information transmitted to or through the Website. As such, transmission of personal information is at your own risk.

The safety and security of your information also depends on you.  You can help to maintain the security of your information by not sharing your user name or password with anyone, by choosing a strong and unique password and changing your password regularly, and by logging out of your customer portal account.

Changes to the Privacy Policy

We may revise and update this Policy from time to time in our sole discretion. You are ultimately responsible for reviewing this Policy from time to time to take notice of any changes we made, as they are binding on you. All revisions to this Policy will be effective upon publication. Your continued use of the Website following the publication of a revised Policy means that you accept and agree to the terms of the revised Policy.

Accessing and Correcting Your Personal Information

You may contact us at the contact information located at the end of this Policy to request access to, correct or delete any personal information that you have provided to us.

Governing Law; Dispute Resolution

This Policy and any dispute or claim arising out of, or related to, it, its subject matter, or its formation (in each case, including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the State of Hawaii without giving effect to any choice or conflict of law provision or rule (whether of the State of Hawaii or any other jurisdiction).  Any dispute arising out of, or related to, this Policy or the Website shall be submitted to binding arbitration with Dispute Prevention & Resolution Inc. in Honolulu, Hawaii, in accordance with its arbitration rules then in effect, although we retain the right to bring any suit, action or proceeding against you for breach of this Policy in your state of residence or any other relevant state.

Contact Information

Should you have any questions or comments about this Policy and our privacy practices, please contact us by mail at:
The Gas Company, LLC dba Hawaiʻi Gas
C/o IT Department
P.O. Box 3000,
Honolulu, HI 96802-3000.

You may also contact us by phone or online inquiry at:

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