Emergency Preparedness
Though Hawai‘i has some of the best weather in the world, it’s essential to prepare for natural disasters like hurricanes, floods, earthquakes, or wildfires.
Before an Emergency
Make a Plan
When a natural disaster strikes, there is often little time to prepare. It is critical to have an emergency response plan. A plan will help everyone know in advance where to go in an evacuation, how to contact each other, and how to reconnect after an emergency. Be sure to review and practice your plan with family members.
Check your Gas Appliances and Grill
Gas appliances and equipment should still work during a power outage.
Consider a Backup Generator
A propane or natural gas generator can supply electricity if the power goes out and serve as a secondary source of energy for lighting, refrigeration, and other needs.
Portable Tank Storage
Portable propane tanks (20 pounds) used for gas grills should be checked regularly to make sure they are in good working condition. Always keep portable tanks in an upright position. Never store tanks in an enclosed area like a garage or shed. When not in use, keep tanks away from heat sources such as stoves and grills, and away from electrical outlets or other sources of ignition. Consider anchoring or bracing your tank to help prevent it from moving, sliding, or falling over during a natural disaster.
During an Emergency
Tune into Official Communication Channels for Updates
Monitor the radio, television, or social media for official updates on the weather, emergency conditions, and evacuation instructions.
Do Not Move Your Gas Equipment
Do not move canisters, tanks, or cylinders in anticipation of the storm. You may secure the equipment with tie-downs or a chain, but do not physically move the equipment from where it is located.
Shutting Off Your Gas
Please do not shut off your gas unless:
- You are advised to do so by emergency management officials or Hawaiʻi Gas as part of a mandatory evacuation.
- You are evacuating your home or business and it is safe to do so.
- You smell gas in the vicinity.
Otherwise, we recommend that customers keep their gas service on.
How To Shut Off Your Gas Service
After an Emergency
Inspect Your Home for Gas Leaks
Check your gas pipes and equipment for any signs of a gas leak. For tips, visit Recognizing gas leaks.
If You Suspect a Gas Leak
- Do not turn on or off any electrical switch, electronic appliance, cell phone or equipment that could create a spark.
- Turn off the gas at the shutoff valve only if it is safe to do so.
- Evacuate to a safe area, then call Hawaiʻi Gas or 911.
Hawaiʻi Gas Will Turn your Gas Service Back On
If you shut down your gas service or return to your home following an evacuation and find that your gas service has been shut down, contact your local Hawaiʻi Gas Office. We will send a trained, qualified professional to restore your service.
Never attempt to turn on your gas service yourself after the valves have been shut off.
