Start gas service
Getting gas at home is easy. Simply follow these steps:
If you’re in a Hawaii Gas pipeline subdivision, we can connect your home to one of our reliable utility systems. If your home is located away from a pipeline, Hawaii Gas also offers propane cylinder or tank delivery options to serve your clean energy needs. To find out which one works best for you, contact us.
Locate a plumber
While you wait for us to get back to you about gas availability, take the time to locate a plumber. This person will help you install your gas line and equipment in your home. Hawaii Gas will take care of everything up to your physical home. Your plumber will take care of everything else after that.
Here is a list of possible plumbers to get you started.
Before you select your gas appliances or equipment, you may want to check with your appliance dealer or plumber for equipment options. Here is a list of appliance dealers to get you started. Remember that propane and natural gas require slightly different appliance specifications.
You may also want to view our Good Energy Credits that can make converting that much easier.
Once you decide on your energy needs with our Account Executive, we will place an order for installation of a gas service line or cylinder/tank service to the home.
If required, Hawaii Gas will obtain permits for its gas service line work outside the home. Your plumber will be responsible for obtaining any required permits for the equipment and gas line inside the home.
Utility locates (If you are a cylinder/tank service customer skip to Step 7)
After your order is processed, you may see some painted marks on or near your property. These marks are part of a nationwide “Call Before You Dig” program that indicates the location of your water, phone, sewer, and electrical lines and the gas main in the street. This is a free service and you should call “811” before you dig anything on you property, even when digging a hole for a mailbox or tree. Find out more about “Call Before You Dig”.
A few days after the utility locates, a Hawaii Gas crew will arrive to install the service line from the street to your home and set the meter.
If you are receiving cylinder/tank service, a Customer Service Representative will contact you to schedule a time a Hawaii Gas crew can install the cylinder or tank and gas line on your property.
New gas appliance installation
Ask your Account Executive for information on the installation of your gas equipment, we will be happy to assist you.
The inspection process is completed
Your plumber is required to obtain all necessary permits and perform pressure tests on your houseline. If the houseline passes the pressure test, an inspector will attach a "green tag." This step must be completed before Hawaii Gas can activate your meter or cylinder/tank service.
Once approved, we will turn on the gas to your home. That means you can relax and enjoy the performance, comfort, and peace of mind that our gas energy provides! You can be proud to tell everyone you now have gas.