One-Time Pay is the easy way to view and pay your monthly gas bill online. With One-Time Pay, you have the option of paying with a credit or debit card, or via electronic check.* You can also view your billing statements dating back to October 2022.
To use One-Time Pay, make sure you have your current Hawaiʻi Gas account number and billing zip code handy, then click on the Pay My Bill button below. If you don't know your current Hawaiʻi Gas account number, click here for a quick reference.
*For residential accounts, there is a $2.95 fee per transaction if you are paying using a credit/debit card or electronic check. There also is a $1,000 per payment limit for credit/debit cards, and a $125,000 per payment limit for electronic checks. For commercial accounts, there is a $9.95 fee per transaction if you are paying using a credit/debit card, and a $2.95 fee per transaction for electronic check. There also is a $5,000 per payment limit for credit/debit cards, and a $125,000 per payment limit for electronic checks.
• Set up Auto Pay from your bank account – It's free and easy! Just fill out this authorization form and mail it to us. Your financial institution will automatically deduct your monthly gas bill from your bank account.
• By mail – Send payment (check or money order) and the bottom portion of your monthly billing statement. Make checks payable to: Hawai‘i Gas
• In Person – Pay at any Hawai‘i Gas branch office or at a Western Union retail location. For a full
listing of locations in your area, visit: http://locations.westernunion.com
Unable to Pay? Call us if you need to make payment arrangements or want information on agencies to assist you.
The Low Income Home Energy Assistance Program (LIHEAP) provides assistance to Hawai'i households by assisting with a one-time payment, per year, towards their utility bills. For more information, visit your county's website below.
Kauai: http://keoinc.org/services/energy-assistance/
Hawaii Island: https://hceoc.net/energy/liheap/
Maui: https://www.meoinc.org/programs-services/community-services/liheap/
Oahu: https://www.hcapweb.org/low-income-home-energy-assistance-program-liheap/
Disputed Bills – If you believe your bill is incorrect, call us before the payment due date and we will provide a prompt explanation, in writing if requested. Payment of the bill will then be due within 7 days of the explanation. If you still disagree, you may pay under protest. To do so, send us a letter with your name, account number, date of the bill, description and amount of the error and an explanation of why you still believe the bill to be in error. For utility customers, you may also mail a copy to the Hawai‘i Public Utilities Commission, 465 S. King Street, Suite 103, Honolulu, HI 96813.
Regulation of Service – The Hawai‘i Public Utilities Commission does not regulate gas service provided to customers under class NU or Non-Utility.
