Sign up for MyAccount to manage and pay your Hawaiʻi Gas bills anytime, anywhere. Easily make one-time or scheduled payments, view your billing history, and monitor usage — all from your desktop or mobile device. You can also update account information and track service requests in one convenient, secure place.
* For residential accounts, there is a 2.95% fee per transaction ($2.75 minimum) if you are paying using a credit/debit card or electronic check. There also is a $125,000 per payment limit for credit/debit cards or electronic checks. For commercial accounts, there is a 3.15% fee per transaction ($4.95 minimum) if you are paying using a credit/debit card or electronic check. There also is a $125,000 per payment limit for credit/debit cards or electronic checks.
AutoPay
Setup AutoPay in MyAccount for automatic deductions from your bank account, credit card, or electronic check. There are no charges for signing up for AutoPay as long as you use a checking/saving account. This does NOT include debit or credit cards. Learn more about setting up AutoPay here.
One-Time Payment
One-Time Pay is the easy way to view and pay your monthly gas bill online. With One-Time Pay, you have the option of paying with a credit or debit card, or via electronic check.* You can also view your billing statements dating back to October 2022.
To use One-Time Pay, make sure you have your current Hawaiʻi Gas account number and billing zip code handy, then click on the Pay My Bill button below. If you don't know your current Hawaiʻi Gas account number, click here for a quick reference. Learn more about making a one-time payment here.
Recurring Payment
Manage recurring scheduled payments online. Learn more about setting up recurring payments here.
* For residential accounts, there is a 2.95% fee per transaction ($2.75 minimum) if you are paying using a credit/debit card or electronic check. There also is a $125,000 per payment limit for credit/debit cards or electronic checks. For commercial accounts, there is a 3.15% fee per transaction ($4.95 minimum) if you are paying using a credit/debit card or electronic check. There also is a $125,000 per payment limit for credit/debit cards or electronic checks.
By Mail
Send payment (check or money order) and the bottom portion of your monthly billing statement. Make checks payable to: Hawai‘i Gas.
In Person
Pay in person at a Western Union retail location.
Understanding Your Gas Bill
Hawaiʻi Gas sends a bill each month to our customers for gas services provided in the previous month. Learn more about your gas bill here.
Paperless Billing
Save time, paper, and mailing costs by paying your bill online for free through MyAccount. You will receive an email confirmation once your bill is ready to view. Learn more about paperless billing here.
Unable to Pay?
We are here to help. Call your local Hawai'i Gas office if you need to make payment arrangements or want information on agencies to assist you.
For further support, please call the Aloha United Way 211 Helpline. 211 connects you to a statewide comprehensive community helpline with referrals to agencies and nonprofit organizations that may be able to provide additional resources.
The Hawai'i Relief Program (TANF Support for Housing and Utility Payments) through Catholic Charities Hawai'i may be able to provide utility assistance. Please click here for program and eligibility details.
The Good Energy Gift program allows members of our community to pay for or contribute toward a Hawaiʻi Gas customer bill, offering a meaningful way to lend a hand to those in need. Learn more about the Good Energy Gift Program or make a contribution here.
Disputed Bills – If you believe your bill is incorrect, call us before the payment due date and we will provide a prompt explanation, in writing if requested. Payment of the bill will then be due within 7 days of the explanation. If you still disagree, you may pay under protest. To do so, send us a letter with your name, account number, date of the bill, description and amount of the error and an explanation of why you still believe the bill to be in error. For utility customers, you may also mail a copy to the Hawai‘i Public Utilities Commission, 465 S. King Street, Suite 103, Honolulu, HI 96813.
Regulation of Service – The Hawai‘i Public Utilities Commission does not regulate gas service provided to customers under class NU or Non-Utility.
