Starting Tuesday, October 18, a new One-Time Pay service is being made available for Hawaiʻi Gas customers wanting to pay their bills online.
All existing customers have been issued a new Hawaiʻi Gas account number. Please use the Customer Request form in the navigation bar above to request your new Hawaiʻi Gas account number before attempting a payment via One-Time Pay. Using the Customer Request form will ensure that your request will reach us and allow us to respond accordingly.
If you have any questions, please refer to our Frequently Asked Questions.
One-Time Pay offers you an option of paying your bill with a credit card, debit/ATM card, or electronic check simply by clicking on the button below. For residential accounts, there is a $2.95 fee per transaction if you are paying using a credit card, debit card or electronic check. For commercial accounts, there is a $9.95 fee per transaction if you are paying using a credit card or debit card, and a $2.95 fee per transaction for electronic check.
• Set up Auto Pay from your bank account – It's free and easy! Just fill out this authorization form and mail it to us. Your financial institution will automatically deduct your monthly gas bill from your bank account.
• By mail – Send payment (check or money order) and the bottom portion of your monthly billing statement. Make checks payable to: Hawai‘i Gas
• In Person – Pay at any Hawai‘i Gas branch office or at a Western Union retail location. For a full
listing of locations in your area, visit: http://locations.westernunion.com
Unable to Pay? Call us if you need to make payment arrangements or want information on agencies to assist you.
The Low Income Home Energy Assistance Program (LIHEAP) provides assistance to Hawai'i households by assisting with a one-time payment, per year, towards their utility bills. For more information, visit your county's website below.
Kauai: http://keoinc.org/services/energy-assistance/
Hawaii Island: https://hceoc.net/energy/liheap/
Maui: https://www.meoinc.org/programs-services/community-services/liheap/
Oahu: https://www.hcapweb.org/low-income-home-energy-assistance-program-liheap/
Disputed Bills – If you believe your bill is incorrect, call us before the payment due date and we will provide a prompt explanation, in writing if requested. Payment of the bill will then be due within 7 days of the explanation. If you still disagree, you may pay under protest. To do so, send us a letter with your name, account number, date of the bill, description and amount of the error and an explanation of why you still believe the bill to be in error. For utility customers, you may also mail a copy to the Hawai‘i Public Utilities Commission, 465 S. King Street, Suite 103, Honolulu, HI 96813.
Regulation of Service – The Hawai‘i Public Utilities Commission does not regulate gas service provided to customers under class NU or Non-Utility.
