There are several ways to pay your gas bill. The most convenient is online via secured service called Speedpay.
Speedpay offers the option of paying your bill with a credit card, debit/ATM card, or electronic check. Call toll-free 1-866-499-3941 or click the button below. For Speedpay payments via credit, debit card or electronic check, there is a payment limit of up to $1,000 and a per transaction fee of $2.50 for residential accounts. For commercial accounts there is a payment limit up to $5,000 and a per transaction fee $5.95.
• By mail – Send payment (check or money order) and the bottom portion of your monthly billing statement. Make checks payable to: Hawai‘i Gas
• In Person – Pay at any Hawai‘i Gas branch office or at a Western Union retail location. For a full
listing of locations in your area, visit: http://locations.westernunion.com
Unable to Pay? Call us if you need to make payment arrangements or want information on agencies to assist you.
Disputed Bills – If you believe your bill is incorrect, call us before the payment due date and we will provide a prompt explanation, in writing if requested. Payment of the bill will then be due within 7 days of the explanation. If you still disagree, you may pay under protest. To do so, send us a letter with your name, account number, date of the bill, description and amount of the error and an explanation of why you still believe the bill to be in error. For utility customers, you may also mail a copy to the Hawai‘i Public Utilities Commission, 465 S. King Street, Suite 103, Honolulu, HI 96813.
Regulation of Service – The Hawai‘i Public Utilities Commission does not regulate gas service provided to customers under class NU or Non-Utility.