Pay and schedule bills, monitor gas usage, and track service requests with MyAccount

Your gas, your way – access your Hawaiʻi Gas account at your fingertips!

All Hawaiʻi Gas customers can access their gas account information through MyAccount. This service is available for all commercial and residential customers receiving both utility and non-utility service. It is free, secured access to your account through a browser on your desktop computer or mobile phone.

Hawaiʻi Gas customers can register or log in to MyAccount here:

Some of the things you can do through MyAccount:

Frequently Asked Questions

What information do I need to sign up for MyAccount?

• Account number
• Service address zip code

How do I schedule or reschedule an appointment through MyAccount?

• Select Forms in the left pane, then select Customer Request.
• Select and complete the applicable form.
• Service request statuses can be tracked via Service Requests in the left pane.

How do I set up automatic payments?

• Select Bills & Payment in the left pane.
• Select Auto Pay in the top bar.
• Select Please add a new Payment Method and add either a New Credit/Debit Card or Add New Bank.
• Enter your account information and payment method information.
• Use the drop down to select a payment method or select Add Your Own. Autopay can only be utilized
with a bank account.
• Select Save this AutoPay Setup.

How do I give someone else access to MyAccount?

• Select Profile in the left pane.
• Select Guest Access in the top bar.
• Use the drop down to select an account number.
• Add guest email address.
• Select applicable Access Settings.
• Select Send Invite.

Can I switch to paperless billing?

Yes, you can switch to paperless billing two ways:
• Select Bills & Payment in the left pane.
• Select Paperless Bills in the top bar.
• Select Yes and Save my changes.

Or select Enroll me in Paperless when in the Pay My Bill tab.

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