Emergency Preparedness

How to be prepared for anything

Hawaii Gas and the gas industry as a whole maintain an excellent safety record, and we have monitoring, testing and damage prevention programs in effect to promote the safe delivery and use of gas.

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    Have an emergency response plan.

    When a natural disaster strikes, there is often little time to prepare for it. It is extremely important that you have an emergency response plan and that everyone in your family is familiar with the plan. A plan will help everyone know in advance where to go in an evacuation, how to contact each other and how to reconnect after the emergency.

    Be sure to review and practice your emergency response plan with family members.

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    Tune in to the radio or television.

    The National Weather Service (NWS) uses the words “watch” and “warning” to alert you to the potential of dangerous weather conditions.

    A watch means conditions are right for dangerous weather such as a hurricane, thunderstorm, tornado or flash flood. When a watch is issued, it is time to prepare by stocking up on emergency supplies and making sure you can respond if you have to evacuate.

    A warning means that severe weather conditions are imminent within 3 hours or less. Make sure to turn on your radio or television and listen for further instructions on emergency preparedness.

    By following the instructions you hear on the radio or television and the tips on this page, you’ll always know what to do.

Shutting off your gas

Please DO NOT shut off your gas until you are instructed to do so by Civil Defense, emergency management officials or Hawaii Gas. If you are required to evacuate your home or business, we will issue instructions through public service announcements saying whether or not you should shut off the gas.

Meter shut off


To shut off gas at this type of meter, turn the valve using a wrench.

Tank or cylinder shut off


Turn the valve handle clockwise until it will not turn any more.


What to do after an emergency.

After the emergency has passed and you are inspecting your home for damage, be sure to check your gas pipes and equipment. Look for any signs of a gas leak. (For tips, see “Recognizing gas leaks.”)

Safety first. If you suspect a gas leak, do not turn on any electrical switch, electronic appliance, cell phone or equipment that could create a spark. If you smell gas, hear gas escaping, or suspect a gas leak, turn off the gas at the shutoff valve only if it is safe to do so. Evacuate to a safe area, then call Hawaii Gas or 911.

Turning gas service back on.

We will send a trained, qualified professional to restore your service. Never attempt to turn on your gas service yourself after the valves have been shut off. If you return to your home following an evacuation and you find that your gas service has been shut down, contact your local Hawaii Gas Office.