Emergency Preparedness

A Severe Weather Event Preparedness Checklist

What to do before:

  • Be aware of the current storm situation by monitoring the news media and Central Pacific Hurricane Center’s forecast updates

  • Secure all loose objects outside your house that could be blown about by the wind

  • Turn the temperature in your refrigerator and freezer to their coldest settings to preserve food if the power goes out

  • Fill your car’s gas tank

  • Fully charge cell phones

  • Go over your emergency plan with your family

  • Take photos of your home and valuable possessions

What to have:

  • A 14 day supply of water - one gallon per person per day

  • A 14 day supply of non-perishable food

  • Flashlights

  • Battery-powered or hand crank radio

  • First aid kit

  • Medications

  • Copies of personal documents

  • Cash

  • Baby and pet supplies (if needed)

What to do in the aftermath:

  • Continue monitoring broadcasts for updates on weather conditions

  • If driving, avoid flooded roads

  • Stay away from downed power lines

  • Avoid drinking or preparing food with tap water unless assured by health officials that it's safe

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What to do after an emergency.

After the emergency has passed and you are inspecting your home for damage, be sure to check your gas pipes and equipment. Look for any signs of a gas leak. (For tips, see “Recognizing gas leaks.”)

Safety first. If you suspect a gas leak, do not turn on any electrical switch, electronic appliance, cell phone or equipment that could create a spark. If you smell gas, hear gas escaping, or suspect a gas leak, turn off the gas at the shutoff valve only if it is safe to do so. Evacuate to a safe area, then call Hawaii Gas or 911.

Turning gas service back on.

We will send a trained, qualified professional to restore your service. Never attempt to turn on your gas service yourself after the valves have been shut off. If you return to your home following an evacuation and you find that your gas service has been shut down, contact your local Hawaii Gas Office.

Procedures During An Emergency

Hawaii Gas urges customers not to move canisters, tanks, or cylinders in anticipation of the storm. You may secure the equipment with tie-downs or a chain, but please do not physically move the equipment from where it is located. We also do not recommend that customers turn off their gas service unless advised to do so by emergency management officials or Hawaii Gas as part of a mandatory evacuation. HOWEVER, if you are voluntarily evacuating or smell gas in the vicinity, you may shut off your service. Please see the photos below for more information. IMPORTANT: please call Hawaii Gas to have your service restored; we will send a trained, qualified professional to restart it.

Meter shut off

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To shut off gas at this type of meter, turn the valve using a wrench.

Tank or cylinder shut off

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Turn the valve handle clockwise until it will not turn any more.